Having Trouble Logging In?

If you are having trouble logging in, could be due to one of the following reasons:

1. Both the User Name and the password are case sensitive. They must be typed exactly as you first typed them in when you subscribed. Case sensitive means, UPPER/ lower case or miXtruE of both.
2. Your browser must be set to accept cookies. If you are using Internet Explorer or Netscape you will find instructions below on how to set your browser to accept cookies.

INTERNET EXPLORER USERS

• Select TOOLS > INTERNET OPTIONS
• Click on the PRIVACY tab.
• Move the slider to MEDIUM as shown in the image below:
• Click [ OK ]
• Refresh this page

NETSCAPE USERS

Select TOOLS > COOKIE MANAGER > Use Default Cookie Permissions as shown in the image below:

If you are still having trouble logging in, please contact our technical support department and let us know exactly:

• The type of error you are receiving.
• The page you are receiving the error on
• The type of computer you own: Mac or PC
• The type of operating system
  • For PCs: Windows + version
  • For Macs: System + version

We will be more than happy to troubleshoot it for you.